Frequently asked questions
Everything you need to know about orders, delivery, returns and our products.
Delivery times vary depending on the product and your address. In general, allow a few business days after your order is confirmed. As soon as your order ships, you'll receive a tracking email. Some products, such as sofas and armchairs, take longer because they are handmade and produced to order. With rigorous quality control on every piece, this lets us deliver the best possible quality.
Costs depend on volume and destination; they are calculated automatically at checkout, before you confirm your order. No hidden fees.
Yes. Installment payment is offered via Klarna at checkout, subject to eligibility.
Credit card (Visa, Mastercard, American Express, CB), Apple Pay, PayPal and Klarna. All payments are 100% secure.
A tracking email is sent as soon as your order ships. You can also check your order status from the Track your order page or your customer account.
Contact us as soon as possible after your purchase. As long as the order hasn't shipped, we'll do our best to change or cancel it.
You have 14 days after receipt to return an item to us, in its original condition and packaging. The refund is issued after the product is received and inspected.
Some products require simple assembly, with instructions included.
Each material (fabric, wood, metal, stone…) has its own care recommendations, listed on the product page. If in doubt, write to us and we'll advise you.
Yes, all our products come with the legal warranty of conformity. If there's a defect, contact our customer service and we'll find a solution.
Yes! We have dedicated programs. Visit our Professionals and Become a reseller pages to apply.
Via our Contact page or by email. Our team replies within 24 to 48 business hours.